Users’ Assessment on Interior Environment of a Hospital Outpatient Unit in Malaysia

  • Zanariah Abu Samah Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA Shah Alam 40450, Malaysia.
  • Norhati Ibrahim Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA Shah Alam 40450, Malaysia.
  • Mohd Hanif Abd Wahab Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA Shah Alam 40450, Malaysia.

Abstract


Assessment on the physical design of healthcare facilities from the perspective of the patient and their family members (user) is the method to understand their expectation, preferences and experiences. This paper reports the study conducted on an outpatient unit in Malaysia, focusing particularly on the interior design characteristics. The study adopted post occupancy evaluation technique that combines baseline analysis, occupancy survey and walkthrough observation methods. The study findings indicate that the case study, which has served the public for more than 20 years, is performing moderately on all interior design aspects. Users’ assessments did not score any of the facility “good” in terms of their interior quality, suggesting the desire for improvement to the current facility.


Keyword: Quality design, Interior design aspect, Outpatient facilities, Post- occupancy evaluation


eISSN 2514-751X © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

Published
2018-03-15
How to Cite
ABU SAMAH, Zanariah; IBRAHIM, Norhati; ABD WAHAB, Mohd Hanif. Users’ Assessment on Interior Environment of a Hospital Outpatient Unit in Malaysia. Asian Journal of Environment-Behaviour Studies, [S.l.], v. 3, n. 7, p. 179-187, mar. 2018. ISSN 2514-751X. Available at: <https://aje-bs.e-iph.co.uk/index.php/ajE-Bs/article/view/271>. Date accessed: 22 sep. 2019. doi: https://doi.org/10.21834/aje-bs.v3i7.271.
Section
Articles

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