PWDs Accessibility Audit: Commercial complexes, Klang Valley, Malaysia

Abstract

Barriers may restrict the mobility of people with disabilities (PWDs) in a building. This research identifies the effectiveness of accessibility in commercial complexes in the Klang valley in the state of Selangor Malaysia. Data were based on semi-structured interviews and site audits with four groups of respondents with different types of disabilities. The finding reveals it is mandatory requirements to provide user-friendly accessibility within and outside buildings as there are weaknesses found such as poorly thought solutions, poor quality materials, limited guidelines and weak enforcement by the relevant authorities. The findings highlighted could be a benchmark for the PWDs building industry in developing a user-friendly and accessible building environment in commercial complexes.