Extension of Time Claim Assessment in Malaysian Construction Industry: Views from professionals
This paper aims to investigate the current practice of extension of time claim assessment by contract administrators and identify difficulties faced by them during the assessment process. Findings from the questionnaire survey revealed that poor factual evidence and flaws in claim presentation are the principal factors leading to delays in the assessment process. The findings imply that efficient contract administration and well-organised record keeping will lead not only to successful project management but also will increase the chances of a successful contractual claim. These findings are expected to offer a significant contribution to industry players, researchers and also academics, thus helping to identify areas for further improvement.
Keywords: Construction industry; delay; extension of time claim; record keeping.
eISSN 2514-751X © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.