Factors for Effective Repair and Maintenance Services in the Housing Industry: A systematic literature review
DOI:
https://doi.org/10.21834/aje-bs.v5i15.358Keywords:
High-rise Housing, House, Effective Repair and Maintenance ServicesAbstract
Most of the residents in high-rise housing do not realise the importance of proper building management until the physical buildings and shared facilities have deteriorated. Accordingly, this paper identified the factors for effective repair and maintenance services in a housing setting by utilising a systematic literature review method. Relevant information was analysed through content analysis techniques across various peer-reviewed journal articles. The results yielded the potential factors for effective repair and maintenance services in high-rise housing. This study thus contributes to the field by deriving valuable reference for property management companies tasked with managing such houses in consideration of the factors necessary for effective repair and maintenance towards building quality and sustainability.
References
Amaratunga, D., & Baldry, D. (2003). A conceptual framework to measure facilities management performance. Property Management, 21(2), 171–189. DOI: https://doi.org/10.1108/02637470310478909
Assaf, S., Al-Hammad, A., & Al-Shihah, M. (1995). The effect of faulty construction on building maintenance. Building Research & Information, 23, 175–181. DOI: https://doi.org/10.1080/09613219508727452
Au-Yong, Azmi, N. F., & Mahassan, N. A. (2018). Maintenance of lifts systems affecting resident satisfaction in low-cost high-rise residential building. Journal of Facilities Management, 16(1), 17–25. DOI: https://doi.org/10.1108/JFM-04-2017-0015
Au-Yong, C. P., Ali, A. S., & Chua, S. J. L. (2019). Maintenance priority in high-rise housings: Practitioners’ perspective versus actual practice. Journal of Engineering Research (Kuwait), 7(2), 167–177.
Au-Yong, C. P., Jin, S., Chua, L., Ali, A. S., Tucker, M., Au-yong, C. P., … Ali, A. S. (2019). Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings. Engineering, Construction and Architectural Management, 26(8), 1593–1607. DOI: https://doi.org/10.1108/ECAM-07-2018-0265 DOI: https://doi.org/10.1108/ECAM-07-2018-0265
Christudason, A. (2004). Common property in strata titled developments in Singapore: common misconceptions. Property Management, 22(1), 14–28. DOI: https://doi.org/10.1108/02637470410525464
Chu, F., Chang, C., & Sing, T. F. (2013). Collective action dilemmas in condominium management. Urban Studies, 50(1), 128–147. DOI: https://doi.org/10.1177/0042098012452327
De Silva, N., Ranasinghe, M., & De Silva, C. R. (2012). Risk factors affecting building maintenance under tropical conditions. Journal of Financial Management of Property and Construction, 17(3), 235–252. DOI: https://doi.org/10.1108/13664381211274353
Fatayer, F. A., Hassanain, M. A., Abdallah, A., & Al-Hammad, A.-M. (2019). Investigation of facilities management practices for providing feedback during the design development and review stages. International Journal of Building Pathology and Adaptation, 37(5), 597–614. DOI: https://doi.org/10.1108/IJBPA-05-2018-0040
Ganisen, S., Mohammed, A. H., Nesan, L. J., & Kanniyapan, G. (2015). Critical success factors for low cost housing building maintenance. Jurnal Teknologi, 2(2015), 31–40. DOI: https://doi.org/10.11113/jt.v74.4520
Gifford, R. (2011). The Consequences of Living in High-Rise Buildings. Architectural Science Review, 50.1, 2–17. DOI: https://doi.org/10.3763/asre.2007.5002
Ho, D. C. W., & Gao, W. (2013). Collective action in apartment building management in Hong Kong. Habitat International, 38(1), 10–17. DOI: https://doi.org/10.1016/j.habitatint.2012.09.001
Johnston, N., & Too, E. (2015). Multi-owned properties in Australia: a governance typology of issues and outcomes. International Journal of Housing Markets and Analysis, 8(4), 451–470. DOI: https://doi.org/10.1108/IJHMA-02-2015-0005
Levy, D., & Sim, Q.H. (2014). Why multi-owned housing owners are dissatisfied with the service provided by their management companies in New Zealand. International Journal of Housing Markets and Analysis, 7(3), 397–416. DOI: https://doi.org/10.1108/IJHMA-03-2013-0020
Lin, Y. C., & Su, Y. C. (2013). Developing mobile- and BIM-based integrated visual facility maintenance management system. The Scientific World Journal, 2013, 1–10. DOI: https://doi.org/10.1155/2013/124249 DOI: https://doi.org/10.1155/2013/124249
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. BMJ (Online), 339(7716), 332–336. DOI: https://doi.org/10.1136/bmj.b2535 DOI: https://doi.org/10.1136/bmj.b2535
Mukhtar, M. M., Amirudin, R., Sofield, T., & Mohamad, I. (2017). Critical success factors for public housing projects in developing countries: A case study of Nigeria. Environment, Development and Sustainability, 19(5), 2039–2067. DOI: https://doi.org/10.1007/s10668-016-9843-2
Musa, Z., Sarip, A., Aziz, W., Hanif, N., Al-Sadat, Z., & Tedong, P. (2015). Issues in managing vertical residential building in Malaysia: Homeowners perspective. The Asia Pasific Networkfor Housing Research (APNHR), 1–8. Gwangju, Korea: Korean Housing Association and Korea Land and Housing Corporation.
Perkins, M., Grey, A., & Remmers, H. (2014). What do we really mean by “Balanced Scorecard”? International Journal of Productivity and Performance Management, 63(2), 148–169. DOI: https://doi.org/10.1108/IJPPM-11-2012-0127
Sajan, J. (2015). Design implications for multi-owned properties from a household survey. International Journal of Housing Markets and Analysis, 8(7), 502–518. DOI: https://doi.org/10.1108/IJHMA-02-2015-0009
Shin, H., Soo Lee, H., Park, M., & Lee, J. G. (2018). Facility Management Process of an Office Building. Journal of Infrastructure Systems, 24(3), 1–11. DOI: https://doi.org/10.1061/(ASCE)IS.1943-555X.0000436
Sia, M. K., Yew, V. W. C., Lim, Z. Y., & Dongqing, Y. (2017). Facilities and maintenance services for sustainable high-rise living. Facilities, 36(7/8), 330-348. DOI: https://doi.org/10.1108/F-03-2017-0037
Silva, N. De, & Ranasinghe, M. (2010). Maintainability risks of condominiums in Sri Lanka. Journal of Financial Management of Property and Construction, 15(1), 41–60. DOI: https://doi.org/10.1108/13664381011027971
Sivanathan, S., Juhari, N. H., Khair, N., Thanaraju, P., Azmi, A., & Khan, P. A. M. (2019). Assessment of residents’ satisfaction on building maintenance in public low-cost housing. International Journal of Recent Technology and Engineering, 8(1), 260–265.
Syah Ali, A., Kamaruzzaman, S. N., Sulaiman, R., & Au-Yong, C. P. (2010). Factors affecting housing maintenance cost in Malaysia. Journal of Facilities Management, 8(4), 285–298. DOI: https://doi.org/10.1108/14725961011078990. DOI: https://doi.org/10.1108/14725961011078990
Tan, Y., Shen, L., Langston, C., Lu, W., & Yam, M. C. H. (2014). Critical success factors for building maintenance business: A Hong Kong case study. Facilities, 32(5). DOI: https://doi.org/10.1108/F-08-2012-0062
Tucker, M, Turley, M., & Holgate, S. (2014). Critical success factors of an effective repairs and maintenance service for social housing in the UK. Facilities, 32(5), 226–240. DOI: https://doi.org/10.1108/F-07-2012-0059
United Nations. (2018). World Urbanization Prospects: The 2018 Revision-Key facts. DOI: https://doi.org/https://population.un.org/wup/Publications/Files/WUP2018-KeyFacts.pdf
Vergara, L. M., Gruis, V., & Flier, K. van der. (2019). Understanding housing management by low-income homeowners: technical, organizational and sociocultural challenges in Chilean condominium housing. Buildings, 65(9), 1–21. DOI: https://doi.org/10.3390/buildings9030065
Verhaeghe, P., Coenen, A., & Putte, B. Van De. (2016). Is Living in a High-Rise Building Bad for Your Self-Rated Health? Journal of Urban Health: Bulletin of the New York Academy of Medicine, 93(5), 884–898. DOI: https://doi.org/10.1007/s11524-016-0066-5
Wang, N., Chang, Y., Zhang, C., Qin, H., & Jiang, D. (2014). Comparison of Housing Facility Management between Mainland China and Taiwan Region. Journal Performance Construction Facilities, 29(8), 1–5. DOI: https://doi.org/10.1061/(ASCE)CF.1943-5509.0000662
Yau, Y. (2018). Efficacy Beliefs and Homeowner Participation. In Erika Altmann & Michelle Gabriel (Eds.), Multi-Owned Property in the Asia-Pacific Region (1st Eds.)(pp. 2-17). UK: Palgrave Macmillan UK. DOI: https://doi.org/10.1057/978-1-137-56988-2_13
Yau, Y., Ho, D. C. W., & Chau, K. W. (2008). Determinants of the safety performance of private multi-storey residential Buildings in Hong Kong. Social Indicators Research, 89(3), 501–521. DOI: https://doi.org/10.1007/s11205-008-9246-3
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Asian Journal of Environment-Behaviour Studies

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.