Tenancy Management: Tenant perceptions of the pre-tenancy and tenancy execution phases

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Mona Isa
Kamarulzaman Mat Salleh
Nurul Nadiah Zainol
Muhamad Saiful Alizan Nordin
Jibril Danazimi Jibril
Muhammad Syahir Idrus
Muhammad Azwan Sulaiman


This study aims to assess the tenant perception towards tenancy management of the properties of the Mayor of Kuala Lumpur by the Kuala Lumpur City Hall (DBKL). A questionnaire was designed based on a breakdown of several attributes during the pre-tenancy and tenancy execution phases and distributed among the tenants. A descriptive analysis was conducted, and the findings show that the areas that the management could focus on to improve the tenancy management are the tenancy advertisement requirements; vacant possession and complaints handling process; facilities and amenities; simplified contract renewal process; interview sessions; and appropriate approach to solve rent arrears.

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Isa, M., Mat Salleh, K., Zainol, N.N., Nordin, M.S.A., Jibril, J.D., Idrus, M.S. and Sulaiman, M.A. 2023. Tenancy Management: Tenant perceptions of the pre-tenancy and tenancy execution phases. Asian Journal of Environment-Behaviour Studies. 8, 26 (Dec. 2023), 55–68. DOI:https://doi.org/10.21834/aje-bs.v8i26.434.


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