Tenancy Management: Tenant perceptions of the pre-tenancy and tenancy execution phases
Main Article Content
Abstract
This study aims to assess the tenant perception towards tenancy management of the properties of the Mayor of Kuala Lumpur by the Kuala Lumpur City Hall (DBKL). A questionnaire was designed based on a breakdown of several attributes during the pre-tenancy and tenancy execution phases and distributed among the tenants. A descriptive analysis was conducted, and the findings show that the areas that the management could focus on to improve the tenancy management are the tenancy advertisement requirements; vacant possession and complaints handling process; facilities and amenities; simplified contract renewal process; interview sessions; and appropriate approach to solve rent arrears.
Article Details
License
Copyright (c) 2023 Mona Isa, Kamarulzaman Mat Salleh, Nurul Nadiah Zainol, Muhamad Saiful Alizan Nordin, Jibril Danazimi Jibril, Muhammad Syahir Idrus, Muhammad Azwan Sulaiman
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Akanvose, A. B. A. (2018). Better public housing management in Ghana: An approach to improve maintenance and housing quality. https://doi.org/10.7480/abe.2018.7
Arumugam S., Saravanan A. S., Nitin P., Jiann M.B. (2017). The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings. Journal of Asian Finance, Economics and Business. 4(3), 57-73.
Bo Li, Chi Jin, Sylvia J.T. Jansen, Harry van der Heijden, Boelhouwer, P. (2021). Residential satisfaction of private tenants in China's superstar cities: The case of Shenzhen, China, Cities, 118, https://doi.org/10.1016/j.cities.2021.103355.
Chanahra F. (2020). Everything You Need to Know About Move-In/Move-Out Inspections. Retrieved at https://www.apartments.com/rental-manager/resources/article/everything-you-need-to-know-about-move-in-move-out-inspections
Collin C. (2020). The Ultimate Guide to Tenant Satisfaction Surveys. Retrieved at https://www.softwareadvice.com/resources/importance-of-running-tenant-satisfaction-surveys/
Firdaus C.K., Ramly H. & Ely R.J. (2016). Users Perception of Public Low Income Housing Management in Kuala Lumpur. Procedia - Social and Behavioral Sciences. 234, 326–335.
Fitzhugh E., Park, T., Nolan D. & Gibbons, D. (2018). Reducing rent arrears at Metropolitan Housing. Final project report from The Behavioural Insights Team. Diakses dari: https://www.bi.team/wp-content/uploads/2019/03/BIT-Applying-behavioural-insights-to-reduce-rent-arrears-final-report.pdf
Gayani K., Dimuthu V., Harsha M. (2018). Preliminary framework tomanage tenant satisfaction in facilities management service encounters. Facilities, 36(3/4),171-194.
Gibler, K. M., Kananen, J. & Tyvimaa, T. (2014). ‘The relationship between the determinants of rental housing satisfaction and considering moving in Finland’. Property Management, 32(2),104-124.
Iruobe, P.O., Ugwuejim, S.C., Nworah, J. C. and Iruobe, G. A. (2020). Effects of Tenant Selection Criteria on Rental Housing Market in Federal Capital Territory (FCT), Abuja, Nigeria. Journal of Property Research & Construction. 4(1), 72-94
Kleeman, A, Hooper, P., Giles-Corti, B. and Foster, S. (2022). A new Australian dream? Exploring associations between apartment design attributes and housing satisfaction in three Australian cities, Cities, 131, https://doi.org/10.1016/j.cities.2022.104043.
Kwok, T., Nguyen, T., & Lam, L. (2008). A software as a service with multi-tenancy support for an electronic contract management application. Proceedings - 2008 IEEE International Conference on Services Computing, SCC 2008, 2, 179–186. https://doi.org/10.1109/SCC.2008.138
Mat Isa, S. Z. (2018, Ogos 20). Pentingkah perjanjian sewa?. Sinar Harian. Diakses dari: http://archive.sinarharian.com.my/hartanah/pentingkah-perjanjian-sewa-1.870758
Mona I., Muhamad Saiful Alizan N., Nurul Nadiah Z. & Muhammad Azwan S. (2022). The Implementation of Best Practice Model in Tenancy Management. Presented at Asian Conference on Environment-Behaviour Studies (AcE-Bs2022), Cherating, Malaysia on 8-9 June 2022.
Omar, M., Ali, H. M., Kamaruddin, N., Baba, M., Sapri, M., Abdullah, S., & Aliagha, G. U. G. (2015). Framework of stratified residential property management services. Jurnal Teknologi, 75(10), 57–64. https://doi.org/10.11113/jt.v75.5273
Reeda O. (2022). The Importance of Inventories in Tenant-Landlord Deals. Retrieved at https://www.chimerapropertymanagement.com/post/inventories-tenant-landlord-deals
Salleh, N. A., Yusof, N. A., Salleh, A. G., & Johari, N. (2011). Tenant satisfaction in public housing and its relationship with rent arrears: Majlis Bandaraya Ipoh, Perak, Malaysia. International Journal of Trade, Economics and Finance, 2(1), 10-18.
Sanderson, D. C., & Read, D. C. (2020). Recognizing and realizing the value of customer-focused property management. Property Management, 38(5), 749-764.
Sanderson, D. C., & Edwards, M. V. (2016). Determinants of satisfaction amongst tenants of UK offices. Journal of Corporate Real Estate, 18(2), 102-131.
Seman, L. A. (2007). Punca-punca tunggakan cukai tanah bagi syarat jenis bangunan di Daerah Melaka Tengah (Doctoral dissertation, Universiti Teknologi Malaysia).
Ummu Sholehah M.N, Wan Nor Azriyati W.A.A. & Zafirah A.S.Z. (2020). Tenants’ Satisfaction in High Residential Buildings. Built Environment Journal. 17(1), 41 - 58.