Measure up Your Commuting Experience With Public Transit in Klang Valley
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Abstract
This research delves into the crucial components of public transport service quality with the aim of improving commuter preferences in Klang Valley, Malaysia. The study specifically delves into reliability, assurance, tangible aspects, and responsiveness as pivotal dimensions influencing customer satisfaction among urban residents in the Kuala Lumpur metropolitan region. Using quantitative methods, particularly multiple linear regression analysis and convenience sampling, the primary objective is to scrutinize the interrelationships among these dimensions and their collective impact on customer satisfaction. The research endeavours to obtain a representative sample size to offer valuable insights for targeted enhancements in the broader public transport system.
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Copyright (c) 2024 Rohana Sham, Kavan Tai Kah Hing, Chee Qiao Ruh, Dazmin Daud, Maricel Co
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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